Managed Services

Why choose us?

Things we do

We specialize in answering your questions and solving your problems, for example:

Can you install Python 3.4?
Can you stop this brute force attack on my forum?
Can you reboot my unresponsive server?
Can you reset my password?
Can you help me transfer a domain?

Our professional team of support staff will patiently assist you through one of our many support channels. We have no scripts for dealing with issues as we understand that each and every one is unique. We offer support on a personal level. You aren’t just a number to us. You’re our partner.

Things we don’t do

Here are some examples of things we can’t help with:

✘ Can you design my website?
✘ Can you call my ex-wife?
✘ Will you help me get Twitter followers?
✘ Can you check my website for spelling issues?
✘ Can you reply to my emails for me?

We are here to help you when you need it, but there are certain things we can’t do for you. If it relates to your VPS or Domain we are happy to work with you until your issue is resolved. If you aren’t sure if we can help or not, don’t hesitate to ask!

Our support extensively covers server management.  The following overview of our grades shows how well common topics are covered by our fully managed support:


Grade A – Comprehensive

Our support team is very well-versed on the items in this grade and can provide rapid quality support on these items.  These also encompass important or critical matters that entitle you to fast action on our part.

Operating Systems

Configuration, Installation, & Troubleshooting

  • Initial server setup
  • Server reinstallation/reimaging
  • Boot problems
  • Operating system password resets
  • Internet connectivity
  • IP aliasing (for hosting with more than one IP address)
  • Basic attack mitigation

Software


Grade B – Detailed

Our support team knows these items well and can handle most issues pertaining to them.  Some advanced or atypical configurations may take more time or correspondences to address, but generally, our support team can quickly help you with items in this grade.

Operating Systems

  • Ubuntu (all other officially supported versions)
  • Fedora (all other officially supported versions)
  • CentOS (all other officially supported versions)
  • Debian (all other officially supported versions)

Configuration, Installation, & Troubleshooting

  • DNS zones
  • Task automation
  • Installing, updating, and removing software from official repositories
  • General server slowness

Software


Grade C – Partial

Some basic support for this grade is available for free under our managed services.  More complex tasks may be unsupported or done for an additional fee, depending on what’s involved in the tasks.

Operating Systems

Configuration, Installation, & Troubleshooting

  • netfilter/iptables
  • Email accounts
  • Website migrations
  • Website and script errors
  • Password resets on some programs
  • Backups

Software


Grade D – Conditional

The following may be subject to an additional fee not included in our managed support or be unsupported entirely, depending on the complexity of the configuration.  Support for these items is at our discretion.

Operating Systems

  • Windows Server (all officially supported versions)

Configuration, Installation, & Troubleshooting

  • Load balancing
  • Database clustering

Software


Grade E – Best-Effort

Our support administrators may not be familiar with support issues in this grade but will use their critical thinking skills to try to help at least to some degree.  There is no guarantee that we can resolve your issue.

Operating Systems

  • FreeBSD (all officially supported versions)

Configuration, Installation, & Troubleshooting

  • Ubuntu major release upgrades
  • Debugging existing scripts and programs

Software


Grade F – Unsupported

We do not offer support for this grade due to feasibility, scope, and/or policy.

Operating Systems

  • Client versions of Windows
  • Mac OS
  • ARM-based operating systems
  • Android-x86

Configuration, Installation, & Troubleshooting

  • Nested virtualization
  • GPU applications
  • Cryptocurrency applications
  • Proxy servers
  • Web design
  • Template/theme integration
  • Operating system major release upgrades
  • Custom kernels
  • Programming new software
  • Writing apps